AI Receptionist for Healthcare Practices

Yes. Cevi uses state-of-the-art voice synthesis from ElevenLabs and Deepgram that sounds natural, warm, and conversational. Patients frequently don't realize they're speaking with an AI. You can customize the voice, tone, and even the receptionist's name.

The AI seamlessly transfers to the appropriate staff member with full context — the patient never repeats information. The handoff includes a conversation summary, patient identity, and the specific request so staff can pick up exactly where the AI left off.

Yes — unlike a human receptionist, the AI handles unlimited simultaneous calls. No patient ever gets a busy signal or sits on hold. This is especially valuable for high-volume practices and Monday morning call surges.

Cevi pulls information directly from your EHR and practice management system — no manual training needed for appointments, patients, and clinical data. For practice-specific FAQs (parking, accepted insurance, new patient process), you provide a simple knowledge base that the AI references during calls.